Refund policy
Because each Orin product is handmade in small batches, no two pieces are exactly the same. Natural variations in color, texture, and shape are part of the beauty of handcrafted work and are not considered defects.
For this reason, we do not accept returns or exchanges.
However, if you receive an item with a quality issue, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the issue so we can assist you promptly.
We are committed to making things right and will review each case with care.
Thank you for supporting slow-made, thoughtful craftsmanship!